Terms and Conditions

Terms of Purchase

Each purchase made on www.louandmi.com implies the acceptance of the followings terms and conditions.

Products

All products offered for sale on www.louandmi.com are present in our warehouse. However the actual availability of a product is indicative, as more users can buy it at the same time. In case of lack of an ordered product, Lou&Mi sas will propose to modify the order made or may decide to give up the sale, reimbursing, of course, the amount paid.

Each product for sale on the site is associated with a photograph of the same. Because of changes in the packaging by the manufacturer, in some cases, the photographs may not accurately reflect the appearance of the product delivered.

Payments

The payment methods are two: through bank transfer and credit card.

Damaged Products

If you happen to receive parcels being visibly damaged, accept only the ones that are intact and return to the sender the ruined ones: we will arrange to ship back the packages that are damaged, replace them and send you back the new ones. In the case of exhaustion of damaged products, we will contact you to propose substitutes or alternatively will refund what you paid.

Right of withdrawal

All purchases are subject to the discipline of the Legislative Decree 206 of 2005, which guarantees the right of withdrawal.

The exercise of this right is regulated as follows:

  • The product must be returned intact and in original packaging: for damaged or tampered with merchandise you will not be able to exercise the right of withdrawal.
    This right is reserved to individuals.
  • To exercise this right, you will need:
  • to send us an email within 10 days from the date of receipt of the goods, indicating:      
  • order number      
  • the order date  
  • the product or products for which you intend to exercise the right of withdrawal, indicating the item number  
  • your bank details (IBAN), which we will use for the reimbursement  
  • wait for our e-mail return authorization.
  • within 14 days of receipt of our email return authorization, send, at your expense, the products subject to withdrawal at the following address: Lou&Mi sas - Via Ruffini 11, 20123 Milano
  • We will refund the products subject to the right of withdrawal within 14 working days from receipt of goods. This refund does not include shipping costs, in accordance with Article 5 of the Decree n. 185 of 22/05/1999.

In general, although not expressly written, the rules of law on distance contracts are applied. Any dispute is subject to Italian jurisdiction.

Privacy

The personal information requested to complete the order are collected and processed by www.louandmi.com on digital media, in order to meet the obligations under the contract with the Customer, and will not, under any circumstances, licensed to third parties. www.louandmi.com guarantees its Customers the respect of rules on the processing of personal data covered by the privacy code under LD. No. 196 of 30.06.03. The responsible of data management and handling is Lou&Mi sas Via Ruffini, 11 - 20123 Milano , in the person who from time to time is the legal representative, unless a manager is appointed pursuant to art. 29 of Legislative Decree no. n. 196/2003. The Customer, at any time, have the right to withdraw consent to the processing of personal data by written communication sent to www.louandmi.com, at the above address. The Customer, in accordance with art. 7 of the Decree. N. 196/2003, has the right to access their data in the manner specified therein. Marketing communications will be sent only with the explicit consent of the Customer released together with the processing and sending the registration form online.

Copyright

Lou&Mi is a registered trademark. Photos, text, descriptions and everything contained in this site are property of Lou&Mi sas. The reproduction of all or part of any part of the site is forbidden.

It is also forbidden to reproduce text and or photos for any purpose and in any form without prior written permission of Lou&Mi sas.

The site is owned by Lou&Mi sas.